F.A.Q
Why Has My Account Been Suspended?
Hola strives to build a community where users feel free and safe to connect with others. Any inappropriate, offensive, and harmful actions will NOT be tolerated. We ask you to be mindful on Hola, and be considerate when interacting with your matches. Your account will be suspended if you violate our community guidelines below, so please read it carefully!
Match / Messages
- Sexually explicit action or words
- Action or words that prompt another user to show nudity
- Gestures depicting sexual acts
- Indecent exposure with sexual intention
- Display of sexually explicit content
- Insults / threats / harmful and discriminatory action or words
- Hate speech regarding religion, race, ethnicity, national origin, sex, gender, sexual orientation
- Actions / verbal attacks that threaten another user
- Offensive comments / insults to another user
What If Other Users Make Me Uncomfortable (How to report)?
Safety is one of our top priorities. We have zero tolerance for behaviors that violate our guidelines, so If you ever see something that goes against our policies, please don’t hesitate to report it to us so that we can take action.
You can report inappropriate users by clicking on the "…" icon on the up-right corner of every profile.
How do I delete my account?
To delete your account, you can take the following steps;
Settings -> Application Settings -> Delete My Account
How do I cancel my Google Play subscription?
You can find detailed information about your Google Play subscriptions here: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
How do I cancel my iTunes subscription?
You can find detailed information about your iTunes subscriptions here: https://support.apple.com/en-us/HT202039
How apps, content, and subscriptions from Apple are billed (Multiple items might be grouped onto one bill)
Please check Apple help page for detailed information: https://support.apple.com/en-us/HT201359